Terms of Service

Last updated: 16 July 2026

1. Agreement

By using this website or engaging SurplusLink & Co Ltd for services, you agree to these terms. Specific service engagements are also governed by a signed proposal or contract, which takes precedence over these general terms where they conflict.

2. Services

Services are delivered as described in your signed proposal, including scope, deliverables, and pricing. Training courses include a certificate of completion issued on successful attendance.

3. Payment terms

Invoices are due within the payment terms stated on each invoice, typically 14 days. Overdue invoices may incur reminder communications and, for recurring retainers, a pause in active work until settled.

4. Cancellations and refunds

Training bookings cancelled with less than 48 hours notice may be charged in full. Service retainers require 30 days written notice to cancel.

5. Intellectual property

Deliverables become your property on final payment. SurplusLink retains the right to reference completed work (excluding confidential data) in its own marketing and case studies unless otherwise agreed in writing.

6. Limitation of liability

SurplusLink is not liable for indirect or consequential losses. Our total liability for any claim is limited to the fees paid for the specific service giving rise to the claim.

7. Governing law

These terms are governed by the law of England and Wales.

8. Contact

info@surpluslink.co.uk

This is a working template and should be reviewed by a qualified solicitor before relying on it for a live, public-facing website.